See the 6 page study report here complete with statistical breakdown, interviews with both the General Manager / Licensee of the venue and Bar Manager. Also see the analysis by Deakin University and Three Cheers Training. Incident register data from the trial venue shows that over the 6 months since "Special Alcohol Service Hospitality" … [Read more...]
SASH Licensed Venue Challenge
CALL 1300 3 CHEERS (1300 324 337) NOW OR SEND US A MESSAGE Book your FREE Consultation today! (See Testimonials below) Special Alcohol Service Hospitality (SASH) course benefits: Improves revenue / profit in licensed venues Improves customer service and therefore enhances patron experience Improves venue reputation in the … [Read more...]
Why Owners Need To Pay More Attention To Patron Management
The bottom line is that traditional patron management techniques cost licensed venues revenue. Not only have they controversially led to restrictions being imposed on the industry by the authorities, things like decreased trading hours, but they also don’t make the most of what we’ve already got coming through our doors. The traditional techniques … [Read more...]
How Hospitality Distinguishes Between Merry and Intoxicated
In short; A person is intoxicated if their speech, balance, behaviour OR coordination is noticeably affected by the consumption of liquor. Noticeably is the word that is highlighted here as therein lies the rub. Noticeably means basically that it’s obvious, which does sometimes require an experienced eye to discern.* On a … [Read more...]
How SAMS Is Different To What Licensed Venues Already Do
Recently a big venue and then a big group both asked me what difference would the SAMS (Special Alcohol Management Service) course make to what they already do. So I thought I’d address this question here to let everyone know who’s interested and what makes application of SAMS a worthwhile endeavour. The best way to begin this is to let you know … [Read more...]
5 PROBLEMS WITH RSA MARSHALS AND HOW TO FIX THEM
Great hospitality takes care of compliance! Not only that but concentrating on providing great hospitality provides better compliance outcomes than concentrating foremost on compliance, which can ultimately diminish hospitality provided. Compliance here means; not breaching the liquor act or having negative incidents either onsite the licensed … [Read more...]
Goodnight Sydney Or: 7 Things We Can Do To Beat The Lockouts And Lead The World In Alcohol Service Hospitality
There's a better way to do things than the lockout laws that's a win for business, a win for patrons, a win for the community and therefore a win for the authorities too. The lockout laws and the accompanying restrictions on trade e.g. no shots after midnight, were a mistake, an overreaction and a knee jerk reaction that are now at risk of … [Read more...]
Compromise Key to Unlock Sydney’s Nights
By Sam Coffey As an Australian the adoption of the Sydney lock out laws and increased restrictions on licensed venues are disappointing as they symbolise a “can’t do” attitude rather than an “Aussie can do” one. Our iconic “no worries” attitude was not on display when it came to sorting this out with an eye on giving everyone involved a “fair … [Read more...]
‘MAW Service’ Overview
‘MAW Service’ is a fundamental part of the ‘Special Alcohol Management Service’ (SAMS) courses. It’s what SAMS advocates the implementation of as a foundation of service in all licensed premises. Doing so effectively will see all the benefits of the training realised. MAW, pronounced “more”, is an acronym; where M stands for ‘Mood’, A stands for … [Read more...]
Remember This Key Tip to Survive The Silly Season
It’s that time of year again where there are social gatherings galore; end of year parties, Christmas parties, people generally getting out and about more as the weather has turned warm with that undeniable excitement that summer is in the air, with holidays just around the corner, another year coming to an end with a new one on the horizon, … [Read more...]