Dave Grohl of the Foo Fighters rocks his OAF t-shirt Six months in to the one year trial, the Three Cheers SASH (Special Alcohol Service Hospitality) Program is showing great results. The Oxford Art Factory (OAF) in Darlinghurst, Sydney, have agreed to be the pilot venue for the trial with results being monitored by Professor Peter Miller and … [Read more...]
Why Owners Need To Pay More Attention To Patron Management
The bottom line is that traditional patron management techniques cost licensed venues revenue. Not only have they controversially led to restrictions being imposed on the industry by the authorities, things like decreased trading hours, but they also don’t make the most of what we’ve already got coming through our doors. The traditional techniques … [Read more...]
How Hospitality Can Maintain Merry Without Intoxication
In short; A person is intoxicated if their speech, balance, behaviour OR coordination is noticeably affected by the consumption of liquor. Noticeably is the key word here. It means basically that intoxication is obvious. (*Signs of intoxication at base of post) On a vertical scale where the bottom is sobriety and the top is being in the hospital … [Read more...]
5 PROBLEMS WITH RSA MARSHALS AND HOW TO FIX THEM
Concentrating on providing great hospitality provides better compliance outcomes than concentrating foremost on compliance alone, which can ultimately diminish hospitality provided. Great hospitality takes care of compliance! Compliance here means; not breaching the liquor act or having negative incidents either onsite the licensed venue or … [Read more...]
‘MAW Service’ Overview
‘MAW Service’ is a fundamental part of the ‘Special Alcohol Service Hospitality’ (SASH) course. It’s what SASH advocates the implementation of as a foundation of operations in all licensed premises. Doing so effectively will see all the benefits of the training realised. MAW is an acronym; where M stands for ‘Mood’, A stands for ‘Assist’, and W … [Read more...]
Remember This Key Tip to Survive The Silly Season
It’s that time of year again where there are social gatherings galore; end of year parties, Christmas parties, people generally getting out and about more as the weather has turned warm with that undeniable excitement that summer is in the air, with holidays just around the corner, another year coming to an end with a new one on the horizon, … [Read more...]
AHA Magazine Article on The Rocks Training
In November 2014, the Australian Hotels Association (AHA) NSW wrote a piece on Three Cheers Training in their magazine on our training roll-out through the Rocks area. The article mentions that the training was undertaken by the Rocks so that they could "achieve a best-practice benchmark in the industry." The course was very well received by the … [Read more...]