The bottom line is that traditional patron management techniques cost licensed venues revenue. Not only have they controversially led to restrictions being imposed on the industry by the authorities, things like decreased trading hours, but they also don’t make the most of what we’ve already got coming through our doors. The traditional techniques … [Read more...]
How Hospitality Distinguishes Between Merry and Intoxicated
In short; A person is intoxicated if their speech, balance, behaviour OR coordination is noticeably affected by the consumption of liquor. Noticeably is the word that is highlighted here as therein lies the rub. Noticeably means basically that it’s obvious, which does sometimes require an experienced eye to discern.* On a … [Read more...]
How SAMS Is Different To What Licensed Venues Already Do
Recently a big venue and then a big group both asked me what difference would the SAMS (Special Alcohol Management Service) course make to what they already do. So I thought I’d address this question here to let everyone know who’s interested and what makes application of SAMS a worthwhile endeavour. The best way to begin this is to let you know … [Read more...]